Privacy Policy

Queue Rideshare LLC

Privacy Policy

The Overall Scope

A. What Information Do We Collect and Why

Account Registration. The information you provide to us about you and or your family, friends and loved ones when you create an account with Queue Rideshare LLC, we collect the information you provide us, such as your name, email address, phone number, birth date, profile photo, and payment information. You may choose to share additional info with us for your Rider profile, like saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns). We may ask that you provide additional information related to the identity of your account, such as documents related to identification (e.g., driver’s license), a profile picture, or “selfie” imagery. If you choose to engage in additional offerings on the Queue Rideshare Platform (e.g., services for your vehicle or linking to other accounts like travel rewards), you may provide us additional information relevant to those offerings.

Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers and tax information. Depending on where you want to drive, we may also ask for additional business license, driver certification, Driver licensing, permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like “real-time selfie” imagery or real- time video conferencing).

Ratings, Reviews and Feedback. When you rate, review and or provide physical, verbal, written or digital feedback about the Queue Rideshare Platform (including about Riders or Drivers), we collect all of the information you provide in your feedback. We store it and may anonymously share with drivers and disclose with relevant third parties (to improve the platform and its driver performance and experience.)

Communications. When you contact us or we contact you, on the platform, in person, electronically, written, verbal, video, audio, including through surveys, research projects, we collect any information that you provide, including the contents of the messages or attachments you send us. We store this information and may share with third parties.

B. Information We Collect When You Use the Queue Rideshare Platform Location Information.

The Queue Rideshare Platform collects location information (including GPS and WiFi data, IP address, and Bluetooth data) differently depending on your Queue Rideshare app settings and device permissions as well as whether you are using the platform as a Rider or Driver:

Riders: We collect your device’s precise location when you open and use the Queue Rideshare app, including while the app is running in the background from the time you request a ride until it ends.
Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background of the device you log in to. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents and continue collecting it until a reported or detected incident is no longer active. If you choose to install a Queue Rideshare Platform Application or Software in or on your vehicle (e.g., a Queue Rideshare dashboard device, laptop, PC, watch, car touch screen, cellphone or tablet), that device may collect precise location information when turned on.

Usage Information. We collect information about your use of the Queue Rideshare Platform, including ride information like the date, time, destination, distance, route, payment, weather conditions and whether you used a promotional or referral code. We also collect information about your interactions with the Queue Rideshare Platform like our apps and websites, including the pages and content you view and the dates and times of your use.

Device Information. We collect information about the devices you use to access the Queue Rideshare Platform, including mobile or stationary device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data). If you have installed a Queue Rideshare Platform device in your vehicle (e.g., a Queue Rideshare dashboard device or tablet), that device may similarly collect sensor data and other information like location, as described when you choose and set up such devices.

Communications Between Riders and Drivers. We work with a third party (including third-party API for SMS and calling) to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications and Queue Rideshare Platform chat communications, including the participants’ phone numbers, the date and time, and the contents of SMS and chat messages. For security purposes, we may also monitor or record the contents of phone calls made through the Queue Rideshare Platform, but we will always remind you that we are about to do so before the call or message begins.

Address Book Contacts. You may set your device permissions to grant Queue Rideshare access to your contact lists and direct Queue Rideshare to access your contact list, for example to help you refer friends to Queue Rideshare Platform to sign up as a driver and or a rider. Another example is when sharing your location for security reasons with trusted family or friends. If you choose to do this, we will access the names and contact information of the people in your address book.

Calendar Information. You may set your device permissions or otherwise grant Queue Rideshare LLC access to your chosen calendar and direct Queue Rideshare to access calendar information, for example to help you get alerts to order a ride for your upcoming trip. If you choose to do this, we will access and store information available in your calendar to use in providing you these optional features. Queue Rideshare will adhere to the applicable calendar provider policies, including Google’s API Services User Data Policy, which impose certain limitations on the use of data collected from user’s calendar accounts. You may remove Queue Rideshare’s access to your accounts at any time either in-app or through your account provider settings.

Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, API’s and other third-party technologies to understand how you navigate through the Queue Rideshare Platform and interact with advertisements, to make your Queue Rideshare experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, applications, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Queue Rideshare Platform.

Inferences. We may infer certain information from your interactions with the Queue Rideshare Platform and other personal information available to us. For example, if you frequently ride to or from airports, we may infer you are a frequent traveler. We may also draw inferences from the information you provide to us, such as inferring your gender based on your first name.

C. Information We Collect From Other Sources

Service Providers and Other Parties. Service providers and other parties provide us with information needed for core aspects of the Queue Rideshare Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Queue Rideshare experience. These service providers and other parties include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these parties:

Information to make the Queue Rideshare Platform safer, like background check information or identity verification information.
Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
Information to operationalize loyalty and promotional/marketing programs or applications, services, or features you choose to connect or link to your Queue Rideshare account, such as information about your use of such programs, applications, services, or features; and
Information about you provided by specific services, such as vehicle, demographic, and other information that helps us provide services or to personalize our marketing.

Enterprise and Delivery Programs. If you use Queue Rideshare through your employer or other organization that participates in one of our Queue Rideshare Business enterprise programs, we will collect information about you from those parties, such as your name and contact information. If an organization has utilized Queue Rideshare to fulfill a delivery to you, we may receive information like your name and delivery address from the organization in order to fulfill the delivery.

Concierge Service. Sometimes another business or entity may order you a Queue Rideshare ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your ride.

Referral Programs. Friends help friends use the Queue Rideshare Platform. If someone refers you to Queue Rideshare, we will collect information about you from that referral including your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

Privacy Policy

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